The latest statistics of Manchester Metrolink have been released giving details on the performance of the service, any major incidents, trams out of service and the number of complaints received. The latest document concentrates on period 10 (Monday 6th January to Sunday 2nd February 2014) and a summary of this is provided below.
Performance as measured by Operated Mileage increased from 98.61% in period 9 to 99.46% in period 10.
The report also states that there were two “golden days” when 100% mileage was achieved. The two dates were 16th January and 2nd February.
These are incidents which caused delays of more than 30 minutes and impacted on performance.
10th January: A T68 was involved in a collision was a road vehicle at 1813 at the junction of Ordsall Lane and Exchange Quay stop. Services were suspended from MediaCityUK to the city centre with a shuttle service able to operate from MediaCityUK to Eccles. Services resumed at 2016.
11th January: A M5000 was involved in a fatal collision with a pedestrian at Market Street. Services between Victoria and Market Street were suspended from 1737 until 2127, when the Police declared the area clear.
14th January: Services were suspended from 2013 between Piccadilly Gardens and Piccadilly due to a driver error at Piccadilly. Services resumed from 2130.
19th January: Services were suspended at Holt Town after another car drove onto the Metrolink tracks at 1417. No trams ran between Piccadilly and Clayton Hall with a shuttle service provided between Ashton-under-Lyne and Clayton Hall. Full services resumed at 1631.
20th January: Services were suspended at 1545 between Whitefield and Bury due to a points problem at Bury. Services resumed at 1635.
3013 remained out of service through all periods. Repair work is continuing and it is estimated it will be completed by April 2014 (a date which keeps getting changed the last report said February and the one before said January!). The operator will then need to refit all the missing components to make the tram serviceable before a return to service.
372 complaints were received in period 10 (43% of which were for service disruption).
There were 11 commendations in period 10.
Patronage in January was 2.3 million journeys. This was 134,000 below budget but was 278,000 ahead of January 2013.
* The full report can be downloaded from the TfGM Committees website at http://tinyurl.com/ps5o7x3.