We’ve seen Manchester Metrolink and their Trambassadors and now the West Midlands Metro have unveiled their very own team to help passengers to comply with the current restrictions – the Covid Advice Team (CAT). They have recently started patrols across the system to give advice on how journeys can be planned to avoid situations where social distancing may be difficult and they will also carry spare face coverings to give to passengers who have forgotten their own.
The team wear high visibility jackets and can also let passengers know if a quieter tram is on the way and provide information on the special heat map which illustrates which services are likely to be busier.
West Midlands Metro Head of Operations, Ray Harris, said: “So far we’ve seen excellent compliance with the rules on wearing a face covering and the vast majority of customers continue to take the necessary precautions to help prevent the spread of Covid-19. This is particularly important as we prepare for Christmas under the current Tier 3 restrictions announced last week and the CAT patrols aim to inform and educate the travelling public on the importance of following the latest advice.”
The CAT team is funded by the Department for Transport and will be working alongside the Safer Travel Partnership.