Metrolink performance down in latest figures

The latest four week period of performance figures on Manchester Metrolink are in and it hasn’t been such a good month for the network with a fall in both punctuality and reliability although it still remains a mostly positive story as over 9 in 10 trams are reported as departing on time between 23rd June and 20th July.

The overall punctuality figure is 90.9% which is a reduction from 92.1% in the previous four week period. As always there are significant differences across the various lines with the high point being the East Didsbury line at 95.7% going down to the Eccles line at 88.3%. As a reminder the definition of a tram being on time is that it departs less than two minutes behind the timetable.

Meanwhile reliability (percentage of planned miles operated) has also fallen from 99.4% to 98.9% with most lines coming in at around the same level, ranging from 99.4% on the Bury line to 98.3% on the Eccles line.

Other data in this latest release shows that 0.33% of all planned journeys were cancelled and that 0.67% of journeys were “incomplete”.

The fall in performance during this period has been partly put down to extreme weather experienced in the region in June and July. Keolis Amey Metrolink have said that they minimised impact to passengers but that it still “blighted performance” and they will “continue to learn from the operational challenges faced and have invested in a number of monitoring tools to improve reliability in these circumstances”.

Other issues which impacted performance included a points fault at Trafford Bar, Cornbrook and St Werburgh’s Road on 27th June, a points fault at Victoria on 28th June, an operational incident at Piccadilly on 29th June and a points fault at St Peter’s Square on 19th July.

* The full stats from this period can be downloaded on the TfGM website.

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