It is time once again to take a look at the performance stats of Manchester Metrolink following the release of the latest report from Transport for Greater Manchester ahead of their regular sub-committee meeting. This report features information from period 5 (Monday 18th August-Sunday 14th September) and we include data on the service performance, details of major incidents, the LRVs, patronage and the number of complaints received.
In period 4 performance as measured by Operated Mileage had been at 99.36% and the good news is that period 5 saw this rise slightly to 99.41%. The benchmark figure is 98%. The main reason for lost mileage was vehicle reliability.
Incredibly there was only one (yes 1!) incident during this four week period which caused a delay of more than 30 minutes (and it was certainly more than 30 minutes):
10th September: A double tram failed at Cornbrook which blocked all routes. Services were unable to run to Altrincham, East Didsbury and Eccles for two and a half hours with trams being turned to provide Bury, Rochdale and Ashton-under-Lyne with a service.
Although there was an improvement in the reliability during period 5 it still remained below the target. Period 4 had seen 17,761 mean distance between service affecting failures (MDBSF) with 26 failures and this was up to 18,187 MDBSF in period 5 (also with 26 failures).
3013 remains out of service and now has a full time member of staff allocated to its rebuild. All missing components are being refitted as they become available but some items are non-stock with a long lead time for their delivery.
Period 5 saw 400 written complaints received (115 related to service disruption). 95.3% of all these complaints were responded to within five working days. In addition 578 telephone complaints were received.
On the positive side six commendations were received.
September saw 2.5 million passengers carried on Metrolink which was 11,000 below budget although 165,000 ahead of September 2013. The year on year growth was helped by 57,000 from the Oldham Rochdale line, 31,000 from the South Manchester line and 46,000 from the East Manchester line.
* The full report can be downloaded from the TfGM Committees website at http://tinyurl.com/mmdwm2l.