Users of Nexus’ Pop App are now able to track the position of trains in real time on a new digital map thanks to an upgrade to the app which was launched on Wednesday 29th January. The new technology is a major upgrade to the app and comes in response to customer feedback and follows the launch of push notifications last year.
This marks the first time that service information has been available on a live map of the Metro system which brings improved useability to the app along with better real time information during times of disruption. It will make it easy for passengers to see where the trains are and see how many minutes there are until the next train is due on a station platform.
The app has a personalised information display for a user’s nearest station, an auto refresh of the real time information feed, and visibility of the location and information for any station on the Metro network.
Cathy Massarella, Managing Director of Nexus, said: “We’re delighted to introduce this new feature to our Pop App, which delivers an improvement in how we provide real time Metro service information for our customers.
“This is the first time that we’ve developed a live map of the Metro system on our app. It’s a really great feature, showing customers where all of the trains are on the system in a really easy to use and interactive way.
“It’s a feature that our customers have been asking for and I’m pleased to say that we now have that. The real time display showing how many minutes there are for the next Metro train is at your fingertips.
“A key focus for us is to improve our customer information channels and this new live map is a big step forward on that journey. We will continue to develop our offer in line with customer feedback.”
Kim McGuinness, the North East Mayor, added: “I know many Metro passengers will welcome this latest upgrade to the Pop App. Getting the right information and live updates is so important when we travel by public transport, and the Nexus team has really listened to what people have been saying they need – the Pop App now let’s you track your train on the map as well as sending push messages and that is a big step forward. We all want a better Metro system and Nexus is moving in the right direction with the first new trains now in day-to-day service and these big improvements in customer information.”
As well as providing this passenger information, the Android version of the Pop App allows users to buy a one-week Metro season ticket directly, while Google Pay can be used to access the Pop Pay As You Go Product.