It’s another successful Festival for Edinburgh Trams

It seems that every time there is a major event in Edinburgh the tram system is once again proving its worth with record breaking figures and the 2018 Edinburgh International Festival has been no different! More than 600,000 passenger journeys were recorded throughout the Festival – a new record.

The 600,000 carried is a 7% increase on 2017 (itself a record breaker) and has seen over £1.3 million recorded in revenue.

During the Festival services ran from every three minutes, seven days a week and this included the popular all night service on Saturday nights.

Tom Neil, Finance Manager at Edinburgh Trams, said: “We suspected this would be another successful festival and were fully prepared to cope with the increase in demand. The whole team has pulled together to provide additional customer service and ticket selling at key platforms such as Edinburgh Airport, Ingliston Park & Ride and Princes Street. We also invested in our Customer Relations team which helped us achieve and average response time of 59 minutes and a customer satisfaction rating of 86 per cent.”

It is to be hoped that there is to be more positive news for Edinburgh Trams in the coming months with a final decision expected on the extension to Newhaven via Leith Walk.

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