After several months of expectation following the installation of ticket machines at all stops across the West Midlands Metro it has been confirmed that Wednesday 26th February will be the day they are switched on ready for passenger use. Described as a new chapter for the system, the switching on of the machines marks a new way to pay for travel and comes after extensive testing of the functionality on the machines.
All tickets which have been available to purchase on board the trams will be able to be bought from the machines. It will also be possible to top up Swift cards at the machines too. Purchases can be made by card as well as cash. The My Metro App will also still be available for ticket purchases.
The introduction of the ticket machines is said to align with Metro’s commitment to providing a smooth and customer-friendly travel experience.
Michael Reading-Skilton, Head of Commercial at Metro, said: “After weeks of rigorous testing, we’re ready to activate the machines. This marks a significant step forward for the network, especially as we prepare for our future extensions to Dudley and Birmingham Eastside. The new system brings us in line with other tram networks across the country, where ‘Buy Before You Board’ has proven to be a more convenient, efficient, and fairer way to pay for tram travel. Although the introduction of ticket machines will mean a significant change for our customers, we’ll help them get used to the new process every step of the way.”
To help introduce travellers – both regular and new – to using the ticket machines, West Midlands Metro have enlisted the help of their mascots to produce a series of videos. Wes and Mindy will be showing you how easy it is to use them and what you need to do to purchase the tickets.
On-board staff will remain on the trams to help with the transition and will be checking tickets to make sure everyone on board has a valid ticket for their journey.
One of the new ticket machines ready for action.
The screen on the ticket machine which allows you to select which ticket you want to purchase.
Some of the publicity surrounding the introduction of the new ticket machines. (All Photographs by Andy Walters)
How is it more convenient for passengers?
The original shelters had ticket machines and where taken out of service due to vandalism.