NET and Ambulance service sign agreement to speed up treatment of passengers falling ill

Nottingham Express Transit and the East Midlands Ambulance Service have signed a formal “Memorandum of Understanding” aimed at speeding up the treatment of any passengers who may fall ill on the tram network. The aim is not only to speed up the treatment but also to try and reduce disruption on the network whilst the ambulance crew are in attendance.

Mike Mabey, Head of Operations at NET, said: “The welfare of customers is always our number one priority and occasionally this may mean halting a service if a passenger falls ill and needs emergency treatment. By adopting an even more coordinated response to emergency situations, we will be able to stop the tram in a way that provides easier access for ambulance crews while, if possible, keeping services running normally.”

Greg Cox, General Manager of the Nottinghamshire Diversion of the East Midlands Ambulance Service, added: “We are pleased to be working in collaboration with NET to ensure we can get to patients who are using the network in a timely manner. The welfare of all of our patients is of paramount importance to us but we want to do this in a way that causes minimal disruption to the network and other road users. This will be achieved through clearer communication between NET and our Emergency Operations Centre to determine the exact location of the patient and the preferred places to park our emergency vehicles. If it is unavoidable for our emergency vehicles to park on the tramline, our frontline crews perform a risk assessment of the area before they leave their vehicle to attend to a patient.”

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