In a bid to help passengers find out information about travelling on Nottingham Express Transit the company have recently adopted the use of WhatsApp to make it even easier to find the information you want – and this will include an automated Trambot outside of times when the Customer Services team are working.
Constantina Samara, NET Customer Services Manager, explains more: “We’ve been listening to customers about how they want to communicate with us, and WhatsApp is very popular. As always, we’re keen to embrace the latest social media whenever it provides an effective way for customers to keep in touch. Using artificial intelligence, the Trambot can handle a wide range of FAQs via our website but can also transfer the customer to one of our agents during office hours if more help is needed.”
The Customer Services team can now be contacted using WhatsApp during office hours and the new “Trambot” is ready to help at all times of day and night with frequently asked questions.
This new service can be accessed through the NET website at http://www.thetram.net.