Performance goes up on the Tyne and Wear Metro

Some good news to report from the Tyne and Wear Metro where the last four week performance period has seen an increase in train punctuality – both in comparison to the previous period and also the same time in 2018. The magic number this time is 87%.

This period covers the four weeks between 26th May and 22nd June with punctuality, as always, being trains that arrive within three minutes later of 30 seconds earlier than the timetable. The stats show that nearly 9 in 10 trains hit this figure with the four weeks previous seeing the figure at 82% (as did the same four weeks in 2018).

Only one major incident adversely affected performance during this period, with a train fault at Gateshead Stadium causing the overhead to fail. And what are Metro going to do to try and prevent future similar issues? This is all part of their £1.3 million extra of funding being diverted to train maintenance which is planned to stop as many train failures in the future.

The latest passenger view scores have also been included, these were also taken in May 2019, with an apparent overall satisfaction of 7.5 out of 10 given by 3000 Metro passengers. The lowest score is staff availability with just 5.2 out of 10 saying they were satisfied with this aspect of travelling on the Metro.

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