All ticket machines on London Tramlink will be removed on 16th July with the system going fully “cashless”. With less than 66 paper tickets sold a day, and following a consultation last year, the decision has been made to no longer offer cash fares with the higher increase in the use Oyster and contactless fares.
The ticket machines were installed back in 2000 and with usage at such a low level it is no longer cost effective to maintain them or have them replaced. Only 0.3% of single journeys were made using a ticket purchased from a tram ticket machine last year – 250 tickets a day. Since the news of the consultation was released this number has dropped to just 66 per day. This means that the cost of providing and maintaining the machines is no longer covered by ticket salesm with TfL considering other revenue better off spent improving the service.
Mark Davis, General Manager of London Trams, said: “The vast majority of tram customers already use pay as you go with Oyster or contactless to travel, which is both cheaper than paper tickets and allows customers to use the Mayor’s Hopper fare to make unlimited bus or tram journeys within an hour for £1.50. As very few ticket sales are made using ticket machines, we will be removing the existing cash ticket machines and encouraging customers to switch to pay as you go, Travelcards or Bus & Tram Passes, all of which can quickly be bought from their local Oyster Ticket Stop, online or via the TfL app.”
A comprehensive marketing campaign will now be launched across the network to ensure all passengers are aware of the changes.
In addition a number of changes will be made to tramstops following comments made during the consultation:
* More signage to advise passengers of ways to pay, including how to download the TfL app and where to find the nearest Oyster Ticket Stop.
* Travel Ambassadors located at selected tramstops across the network when the changes are introduced to help ensure passengers are aware of the changes and alternative ways of paying
* Additional validators installed at selected tramstops
* New customer information displays at selected stops to help passengers plan their journey and see where the tram interchanges with Underground, Overground and other National Rail services.