Saturday 22nd July was a day to forget for Manchester Metrolink with the entire network suspended on two separate occasions owing to a communications fault. The first suspension was short lived but the second time around it saw the end to services for the rest of the day.
The communications failure was first report at approximately 0800 and led to Metrolink bringing a halt to all services for approximately an hour. The decision was then made to re-introduce a reduced service on all lines with trams running every 12 minutes whilst further work was undertaken on solving the issue.
Whilst services were running the communications failure meant that it wasn’t possible for the information displays to show the correct service data or for announcements to be made with passengers directed to social media channels for updates.
Unfortunately despite the reduced services it wasn’t possible to repair the problem with trams still on the network and so around 1530 the decision was taken for a phased suspension of all services across the network. Once again prospective passengers were directed to service buses and national rail services to complete their journeys.
No further Metrolink services were able to operate on Saturday 22nd July but a full service was resumed from the start of Sunday 23rd July.
If new operator KeolisAmey Metrolink didn’t know the scale of the potential issues which may affect the network before they will do now!