The latest service performance statistics on the Manchester Metrolink system have been released on the TfGM Committee website – http://www.transportforgreatermanchestercommittee.gov.uk/download/4374/item_08_metrolink_service_performance.
This latest report gives details on periods 12 and 13 between Monday 5th March and Sunday 28th April 2012.
Performance
During these two periods the Performance as measured by Operated Mileage has decreased from 99% in period 11 to 98.61% in period 12 before rising again slightly in period 13 to 98.95%. Most miles lost in these two periods were mainly due to tram
availability.
The Moving Annual Average ended period 13 at 98.91%.
Major Incidents
8th March 2012 – The Altrincham line was suspended between 1645 and 1943 after a tram passed a signal at danger and ran through the points at Timperley. Engineers repaired the points and during the period of disruption passengers were able to use their tickets on the 236 bus service. Following an investigation the driver involved was dismissed.
24th March 2012 – The Altrincham, South Manchester and Eccles lines were suspended at 2351 after a tram hit a pedestrian walking on a segregated section of track near to
Deansgate-Castlefield. The pedestrian was unhurt and after the emergency services and mobile incident officer had attended the scene services resumed at 0020.
26th March 2012 – Services across the network were badly disrupted after signaling issues at Irk Valley Junction. Commercial bus services were accepting Metrolink tickets by any reasonable route.
2nd April 2012 – A driver reported at 0660 that the points at Eccles were not showing detection and despite attempting to reset them manually was unable to rectify the issue. Trams between Eccles and MediaCityUK were suspended whilst engineers attempted to fix
the problem. This was done quickly and trams were operating again at 0700.
2nd April 2012 – On the same day as above another points problem occurred with no detection this time at Piccadilly at 1800. Trams ran between Bury and Altrincham and Eccles/MediaCityUK and Piccadilly Gardens until 1920 when normal service was resumed.
7th April 2012 – A signaling fault occurred at 1205 at Bury which caused problems with the track circuit and points. Services were turned at Whitefield and passengers were able to use their tickets on the 135 bus. Services were back up and running at 1341.
9th April 2012 – After hearing a loud banging noise the driver of a tram was instructed to stop at Trafford Bar at 1039. On investigation it was discovered that a sandpipe had become detached and was hanging between the wheels. Engineers were dispatched to the scene to repair the problem and until this was solved trams didn’t run on the Altrincham
and South Manchester lines. Services resumed again at 1121.
25th April 2012 – A fault was reported on the track circuit at Deasngate-Castlefield at 1247. Altrincham services were turned at Timperley with passengers able to use the 263 bus service. The problem was fixed and services resumed again at 1559.
26th April 2012 – A tram suffered a complete loss of power at Victoria at 1212. Trams ran between Bury and Woodlands Road and commercial bus services were accepting Metrolink tickets. All services from Altrincham and on the South Manchester and Eccles lines ran into Piccadilly until 1319 when normal services were able to resume.
Trams Out of Service
During these two periods four trams were out of service at various times:
1013 – entered the Special Project Programme in February and returned to service on 27th March.
1022 – entered the Special Project Programme in February and returned to service on 4th April.
1023 – entered the Special Project Programme in March and returned to service on 20th April.
2005 – entered the Special Project Programme in April and returned to service on 21st May.
Complaints
1, 168 complaints were received in period 12 and 534 in period 13. As per usual most complaints received were because of service disruptions.
- The full report can be downloaded at http://www.transportforgreatermanchestercommittee.gov.uk/download/4374/item_08_metrolink_service_performance