As we approach the end of the first working week of single line operation through Manchester Victoria, Metrolink officials have apologised to passengers who have experienced delays due to the “operational challenges”of operating a service through this area.
The statement on the Manchester Metrolink website states: “Over the past few days we’ve experienced a number of operational challenges which have impacted on the service we’ve provided to our customers. At these times we worked tirelessly to ensure any disruption was minimised for customers, and we provided prompt service information to help passengers make informed decisions on their journey options. We will of course continue to do this to a high standard throughout the project. The single line operation through Victoria is a significant change to the Metrolink network and comes with operational changes and adjustments that will take time to properly bed in. We’d like to assure our passengers that we have teams dedicated to overseeing the project which has allowed us to bring the service back into a steady state as quickly as possible.”