The latest statistics on how Manchester Metrolink has been performing recently have now been released on the TfGM Committee website. These statistics give details on the performance of the service, any major incidents, trams out of service and the number of complaints which have been received during periods 7 and 8 (Monday 15th October to Sunday 8th December 2012.
Performance
Performance as measured by Operated Mileage was 99.47% in period 7 and 98.78% in period 8. The Moving Annual Average ended at 98.93% in period 8. Mileage was lost during these periods due to vehicle reliability (28%) and “other” incidents (also 28%).
Major Incidents
There were three major incidents during these periods causing delays of over 30 minutes:
Monday 15th October 2012: Services to MediaCityUK were suspended at 0508 due to a points failure. All services were operated direct to Eccles until 0928 when normal operations were resumed.
Monday 3rd December 2012: Overrunning of planned engineering works from the previous day affected the start of services. Metrolink tickets were able to be used on local bus services and the replacement bus service also remained in full operation. Normal services were not able to be resumed until 1428.
Thursday 6th December 2012: Services on the Altrincham and South Manchester lines were intermittently affected when Trafford Bar Junction would not reset from 1631. The issue was fixed by 1715 when normal services were able to resume.
As well as these over 30 minute delays on 24th November between 1445 and 1505 there was a temporary suspension of services on the Eccles, Altrincham and St Werburgh’s Road lines after a points failure at Cornbrook. The majority of complaints received in period 8
were due to this incident.
Trams Out of Service
One tram was out of service during these periods:
3009: Became the first of the M5000s to require a tyre change and the procedure needed to be developed. In future the tram needing a tyre change will not need to spend long out of service as they will be equipped with a spare set of bogies rather than have the tyre change affected on their current set of bogies.
Complaints
There was a fall to 289 complaints in period 7 (the previous period had seen 498) but there was then an increase to 718 in period 8. Over half of the complaints received were, rather predictably, due to service disruption. On the positive side there were 16 commendations received during these two periods.
Monthly Patronage
There was an increase in monthly patronage for November/December. This is measured by ticket sales and season tickets. The figure was 1,771,000 in October, 1,809,000 in November and 1,828,000 in December.
* The full report can be downloaded from the TfGM Committee website – http://www.transportforgreatermanchestercommittee.gov.uk/download/4533/item_05_metrolink_service_performance