Manchester Metrolink Performance Update

Slightly later than usual we bring you the regular look at the statistics from Manchester Metrolink on the service performance, details of major incidents, trams out of service and the number of complaints received. Three different periods are reviewed in the latest report: period 2 (Monday 26th May-Sunday 22nd June), period 3 (Monday 23rd June-Sunday 20th July) and period 4 (Monday 21st July-Sunday 17th August).

Performance

Performance as measured by Operated Mileage rose from the 99.13% in period 1 to 99.25% in period 2 before a slight decline in period 3 to 99.23%. It then was back up to 99.36% in period 4.

Major Incidents

These were incidents which caused delays of over 30 minutes.

26th May: Between 1718 and 1751 services turned at Newbold due to service breaker tripping.

30th May: Between 1447 and 1550 services on the Bury line were turned at Whitefield. This was because a van smashed through the Barriers at Hagside level crossing with the outbound barrier causing damage to a tram and minor injuries to a passenger.

31st May: Between 1416 and 1507 services turned at Shaw & Crompton due to a signal failure at Newbold.

20th June: Between 1155 and 1244 services were terminated at Droylsden on the East Manchester Line after a RTC with a pedestrian at Audenshaw.

21st June: Between 0712 and 0809 services were terminated at Newbold due to a signal failure at Rochdale Town Centre.

22nd June: Between 1558 and 1746 services were turned at Newbold due to a signal failure at Newbold.

30th June-1st July: Due to an overrun in the engineering position at Victoria no services were able to run through the area throughout these two days.

4th July: Between 1505 and 1659 services were suspended at Rochdale Railway Station thanks to a signaling fault.

10th July: From 2303 to the end of service due to a lorry being driven onto the track at New Islington services were suspended between Piccadilly and Ashton.

21st July: A problem with the overhead between Oldham Mumps and Westwood led to the service being suspended.

28th July: A Network Rail points failure at Navigation Road led to 30 minutes of disruption.

6th August: MediaCityUK service was suspended for 90 minutes in the evening after a communications and power failure at Broadway.

Trams

The reliability of the M5000 vehicles fell below target for the first time in 12 months during period 4. Reliability is measured by mean distance between service affecting failures (MDBSF) and in period 2 this was at 22,682 with 21 failures. In period 3 it was 19,181 MDBSF with 24 failures but then dropped below target in period 4 to 17,761 MDBSF including 26 failures.

Complaints

234 written complaints were received in period 2 (68 service disruption), 415 in period 3 (102 service disruption) and 309 in period 4 (74 service disruption).

Patronage

Patronage in June, July and August was recorded as 2.4 million (identical figures in every month!) The June figure was 15,000 above budget and 49,000 above the previous year with July being 33,000 below budget but 113,000 above 2013 and August 77,000 above budget and 82,000 above August 2013.

* The full report can be downloaded from the TfGM Committees website at http://tinyurl.com/n6zh4ou.

Slightly later than usual we bring you the regular look at the statistics from Manchester Metrolink on the service performance, details of major incidents, trams out of service and the number of complaints received. Three different periods are reviewed in the latest report: period 2 (Monday 26th May-Sunday 22nd June), period 3 (Monday 23rd June-Sunday 20th July) and period 4 (Monday 21st July-Sunday 17th August).

Performance

Performance as measured by Operated Mileage rose from the 99.13% in period 1 to 99.25% in period 2 before a slight decline in period 3 to 99.23%. It then was back up to 99.36% in period 4.

Major Incidents

These were incidents which caused delays of over 30 minutes.

26th May: Between 1718 and 1751 services turned at Newbold due to service breaker tripping.

30th May: Between 1447 and 1550 services on the Bury line were turned at Whitefield. This was because a van smashed through the Barriers at Hagside level crossing with the outbound barrier causing damage to a tram and minor injuries to a passenger.

31st May: Between 1416 and 1507 services turned at Shaw & Crompton due to a signal failure at Newbold.

20th June: Between 1155 and 1244 services were terminated at Droylsden on the East Manchester Line after a RTC with a pedestrian at  Audenshaw.

21st June: Between 0712 and 0809 services were terminated at Newbold due to a signal failure at Rochdale Town Centre.

22nd June: Between 1558 and 1746 services were turned at Newbold due to a signal failure at Newbold.

30th June-1st July: Due to an overrun in the engineering position at Victoria no services were able to run through the area throughout these two days.

4th July: Between 1505 and 1659 services were suspended at Rochdale Railway Station thanks to a signaling fault.

10th July: From 2303 to the end of service due to a lorry being driven onto the track at New Islington services were suspended between Piccadilly and Ashton.

21st July: A problem with the overhead between Oldham Mumps and Westwood led to the service being suspended.

28th July: A Network Rail points failure at Navigation Road led to 30 minutes of disruption.

6th August: MediaCityUK service was suspended for 90 minutes in the evening after a communications and power failure at Broadway.

Trams

The reliability of the M5000 vehicles fell below target for the first time in 12 months during period 4. Reliability is measured by mean distance between service affecting failures (MDBSF) and in period 2 this was at 22,682 with 21 failures. In period 3 it was 19,181 MDBSF with 24 failures but then dropped below target in period 4 to 17,761 MDBSF including 26 failures.

Complaints

234 written complaints were received in period 2 (68 service disruption), 415 in period 3 (102 service disruption) and 309 in period 4 (74 service disruption).

Patronage

Patronage in June, July and August was recorded as 2.4 million (identical figures in every month!) The June figure was 15,000 above budget and 49,000 above the previous year with July being 33,000 below budget but 113,000 above 2013 and August 77,000 above budget and 82,000 above August 2013.

* The full report can be downloaded from the TfGM Committees website at http://tinyurl.com/n6zh4ou.

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