As part of National Customer Service Week (Monday 7th-Sunday 13th October) Stagecoach Supertram are celebrating their recent customer service successes as well as launching a competition to find the Supertram Customer Service Star and the chance for passengers to nominate their star employee. DayRider tickets will also be given away at Sheffield Station by staff who will also be on hand to offer information and guidance on using the trams.
Claire Ansley, Head of Customer Service at Stagecoach Supertram, explains more: “It’s really important to us that we offer our passengers the best possible customer service. We know that almost 89% of our passengers are satisfied with our service, which is great news, however we realise we can always improve. As well as celebrating National Customer Service Week through a range of exciting initiatives, we’ll also be looking for feedback from passengers on how we can do better. This week we’re also launching a competition to find the Supertram Customer Service Star. The competition, which will run until the end of the month, gives passengers the opportunity to nominate a member of staff who has made a difference to their journey. We already know we have some fantastic staff on our trams, but now we’re giving our customers an opportunity to have their say and nominate their favourite Supertram Star.”
A new member of staff is also due to be introduced during the week with the first appearance of “Supertram Man”. “Supertram Man” is a caped crusader whose job it is to
spread the word of safety when using the tram and will be appearing at various locations across the network. Anyone who spots him is being encouraged to email firstname.lastname@example.org with the date, location and time with one lucky person being picked at random each day to win a free Dayrider ticket!
There will be “Meet the Manager” events taking place as well with passengers able to ask questions and give feedback about the service. These will take place as follows:
Friday 11th October 1200-1400 – Gleadless Townend
Tuesday 15th October 1400-1600 – Castle Square
Thursday 17th October 1000-1200 – Meadowhall Interchange
Tuesday 22nd October 0800-1000 – Spring Lane
Thursday 24th October 1000-1200 – Hillsborough
Tuesday 29th October 1200-1400 – Gleadless Townend
Any passengers wishing to make a nomination for the Supertram Star can either fill in forms available from staff members or by emailing email@example.com stating the name or staff number of the person who has made a positive difference and what they have done.