Passenger Focus surveys shows satisfaction of Midland Metro service

A survey, recently conducted by Passenger Focus, has shown that passengers on Midland Metro are satisfied with the service provided with 90% of those asked saying they were happy with the line which links Birmingham Snow Hill with Wolverhampton St George’s. This is the first time that Passenger Focus have undertaken a survey like this on a tram system.

The results of the survey were mainly positive for Midland Metro with only 8% of the 650 questioned saying they had experienced anti-social behaviour whilst others suggested that conductors should be given more information at times of disruption. Passengers also said there should be more capacity on the system and more hand rails should be provided.

Passenger Focus Chief Executive, Anthony Smith, said: “This is the first piece of passenger research we’ve carried out on trams, so it’s good to see such high levels of satisfaction. Of course, areas for improvement have been identified which need to be addressed.”

Many of the areas of improvement mentioned by passengers are already in hand with a fleet of 20 new CAF trams due to be introduced by 2015 to improve capacity. These trams will also have more hand rails and a new radio system is to be introduced which will allow Metro control to communicate directly with passengers.

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