A new survey completed by behavioural science expert, Mindfield Research, has shown that satisfaction rates amongst customers of Nottingham Express Transit have increased by 17% year on year since 2023.<\/p>\n
<\/p>\n
The report \u2013 which saw 1,200 people questioned from in and around Nottingham \u2013 found that respondents were satisfied with the trams, whilst more than 95% of those asked saying they would recommend NET.<\/p>\n
The results also show that of those who travelled during scheduled engineering works this year (48% of those questioned), 77% said NET were good during disrupted journeys, compared to only 65% last year. 42% more people perceived that NET puts its passengers first when compared to last year\u2019s survey, and 40% of those questioned deemed the network as important.<\/p>\n
Alison Sweeney, Head of Marketing at NET, said: \u201cCustomer feedback is invaluable to NET, and this survey reflects our ongoing dedication to improving passenger experience, while strengthening our understanding of how our passengers perceive NET.<\/p>\n
\u201cThe data produced from this survey is also integral for helping us shape future measures that reflect our customers\u2019 needs, such as the introduction of service enhancements. The recent extended timetable trial to support the nighttime economy is an example of the positive changes that come from listening to our customers\u2019 feedback, and we\u2019re always looking at ways we can build upon the great service we offer all our passengers.\u201d<\/p>\n
\u201cSeeing that the people of Nottingham have trust in our network is brilliant news. NET is a vital part of the city\u2019s infrastructure, offering a convenient, reliable and more sustainable mode of transport.<\/p>\n
\u201cIt\u2019s also encouraging to see that our initiatives are proving effective. We\u2019re always looking at ways we can offer great value to all our passengers, and our limited discounted student season ticket offer is one example of where we are giving people cost-effective ways to get around the city. Into the new year, we will continue to drive forward enhancements like this to our service and ticket offering, putting our customers and their needs first\u201d.<\/p>\n","protected":false},"excerpt":{"rendered":"
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