As we\u2019ve seen before, Edinburgh Trams run a \u201cYou are Tramtastic\u201d award scheme for their staff members to recognise when they go above and beyond and one of the latest recipients of is Anna Bogumil, a Customer & Ticketing Service Asssistant. Anna has been recognised for how she dealt with a drunk man who had sat down on the tram track at Edinburgh Park Station stop.<\/p>\n
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After persuading the man to step aside, Anna then travelled with the passenger on the tram to Haymarket and stayed there until police officers arrived.<\/p>\n
Speaking about the nomination, Fiona Robertston, Edinburgh Trams HR Assistant Manager, said: \u201cWe believe this is a perfect example of \u2018excellence for Edinburgh\u2019 because Anna went that extra mile by getting off the tram and seeking help for a person who was in a state of vulnerability. Anna certainly deployed a good range of customer service skills while keeping both herself and the passenger safe.\u201d<\/p>\n
Anna herself commented: \u201cThe man had come from Glasgow for a day out in Edinburgh and did not have any money to go home. However, after I managed to take him to Haymarket, I noticed there was little support available for him at the station at that time. I am pleased the police were just round the corner! It was also good teamwork. The fact that my tram driver was there to make sure I was safe helped me stay in my element the whole time.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
As we\u2019ve seen before, Edinburgh Trams run a \u201cYou are Tramtastic\u201d award scheme for their staff members to recognise when they go above and beyond and one of the latest recipients of is Anna Bogumil, a Customer & Ticketing Service … Continue reading