TRAM: British and Australian (American usually streetcar also trolley) noun [C] An electric vehicle that transports people, usually in cities, and goes along metal tracks in the road. (Taken from the Cambridge English Dictionary)
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DLR WINS AGAIN AT NATIONAL RAIL AWARDS
Docklands Light Railway – Sunday 23rd September 2007
Serco Docklands – the operator of the Docklands Light Railway – are celebrating after winning their seventh consecutive award at the National Rail Awards, this time for London and South East Commuter Operator of the Year.
Serco Dockland beat off competition from C2C, Chiltern Railway, Jubilee Line and Southern to receive the award from the BBC presenter Jeremy Vine at the Grosvenor House Hotel in London.
The judges commented: “The multi-lingual community ambassador programme, new team of 16 travel safe officers, an enlarged customer service department employing 55 staff, 24-hour working for rolling stock engineers and fresh uniforms. Train reliability hit a new record of 98.72% in June 2006, which is not lost on passengers whose satisfaction rating also reached a highest-ever score of 97.2% for the third quarter of last year. The DLR is still as bright as a new pin, due in no small part to the efforts of Serco."
Tony Thomas, Managing Director of Serco Docklands, said: “We are delighted to have won this prestigious award which recognises the excellent service we have provided to our customers over the last year. After 10 years of operating the Docklands Light Railway, it's extremely encouraging to know that our customers value the quality of our service all round."
