The latest performance figures of Manchester Metrolink are now available on the GMITA website and were presented to the committee for approval on 20th February 2009. The report covers period 7 from Monday 13th October to Sunday 9th November 2008, period 8 from Monday 10th November to Sunday 7th December 2008 and period 9 from Monday 8th December 2008 to Sunday 4th January 2009. Read on for a summary of the report.
Operated Mileage
Performance has worsened over the last three periods from 99.20% in period 6 to 97.31% in period 9. Operated mileage in Period 7 was 98.96% and was 97.91% in Period 8. The MAA of 98.58% has remained above 98% for the 19th consecutive period. The majority of miles lost in all three periods were due to vehicle availability accounting for 50% in period 7, 70% in period 8 and 80% in period 9 of all lost miles.
Vehicle Availability
Vehicle availability has decreased over the last 3 periods due to poor weather conditions which has resulted in a large number of vehicle failures. During period 7 the total vehicle availability against the target (29 trams) was 98.5%. The average vehicle availability in the morning weekday peak was 26 out of the target 29.
In period 8 the availability was 97.4% with an average availability in the morning peak of 26 out of 27 (reduced due to the city centre track renewals).
During period 9 the total vehicle availability against the target of 29 was 94%. The average vehicle availability in the morning peak was 24 out of 29,
Trams out of service during the Periods
* 1001 was damaged in a collision with a bus on 1st November. Repair work is being carried out and running concurrently, special projects modifications are taking place as part of the programme which commenced with 1007.
* 1007 which was undergoing upgrade work as part of Metrolink Special Projects including CCTV installation and universal running returned to service on 30th December.
* 1016 which sustained extensive damage caused during the derailment successfully returned to service on Friday 21st November.
* 2001 remains out of service long term. One issue remains on this tram and GMPTE and Stagecoach are working to seek resolution to this.
Incidents During the Period
There were 18 major incidents over the 3 periods which caused delays in service of over 30 minutes which impacted on performance.
In period 7 there were four incidents which comprised two road traffic collisions, a double vehicle which failed due to icy weather conditions and a collision with a bus which caused the leading vehicle carriage to derail.
In period 8 there were two vehicle failures due to loss of air pressure, a road traffic collision involving a taxi running a red light and two vehicles which failed due to icing on the overhead line and frozen snow in the points
Period 9 incidents comprised four vehicle failures, severe frost and ice on the overhead line which caused a number of vehicle failures, two road traffic collisions and a derailment in the city centre on Boxing Day.
Complaints
Customer complaints increased than decreased across the three periods – rising from 775 in period 7 to 1114 in period 8 and back down again to 932 in period 9. Period 8 also saw a rise in the number of complaints relating to disruption due to a fatal road traffic accident on the M602 which caused severe congestion on the Eccles service. Ticket machine complaints have more than halved from 62% of complaints in period 6 to only 23% of complaints in period 9.
Source: GMITA